User panel sessions and usability of the Toivo application

User panel sessions were conducted as part of the DiMod project to introduce peersupport application called Toivo (created through a collaboration between OLKA, Finnish non-profit organization; HUS, Helsinki University hospital and HyTe ry non governmental organization) to test its usability with pre-recruited panel participants, who provided feedback on the application. Toivo app is a free service providing support and information for individuals with illnesses or disabilities and their relatives. The user panel sessions were organized in Finland and in Estonia, specifically in Tampere, Tallinn and Tartu between December 2025 and May 2026.

The app was perceived as user-friendly, and the digital peer support it provides was considered
useful. Cross-country communication was also seen as a valuable opportunity to share experiences beyond national boundaries. As a development idea, participants hoped for concise information packages to support coping in everyday life, as well as concrete exercises, such as home exercises, balance exercises, relaxation exercises, and
podcasts attached to the Toivo application. The user panel session in Tallinn also included listening to a Finnish expert podcast produced in the DiMod project. The panelist in Tallinn understood Finnish well, and one of the participants created an excellent AI-assisted visual note based on the podcast

All the development ideas will be presented to HyTe and OLKA organizations. OLKA is responsible for maintaining the platform and coordinating its development to assess the potential for implementing changes to the application. Some changes are already in progress, including adding links from the app to the updated versions of the Finnish Movement Disorder Association’s websites.

Toivo app has the potential to be utilized more widely. Healthcare professionals play a key role in guiding patients toward reliable digital services and in supporting the development of their digital skills. The dissemination of information about the Toivo application has been planned to begin in autumn 2026.